Return and Refund Policy
How do I return my product?
– Customers can return their order within 10 days after an order has been delivered.
– Defective items are eligible for the refund.
– For all returns please email our customer care executive at firstname.lastname@example.org along with your complete order details and issues.
– Mail us your order details on email@example.com and our team will revert you with pickup request via mail.
– We will arrange a pick-up within 2-3 days of your request.
– There are certain areas where we cannot provide a pick-up service. However, you can self-ship your product through any courier service, preferably Speed Post.
– After having a word with our customer care executive, then only send the product(s) via speed post.
– Please pack the items securely to prevent any loss or damage during transit.
– Hand over the product(s) to the pickup boy and make sure that the package is completely packed.
– Custom products are not returnable since these are custom orders specifically made according to your requirement.
– Size charts are made available on the product page so choose the size accordingly. Returns/Replacement will not be accepted if you have an issue with the size post the delivery.
– Products on sale are not returnable.
– Order cannot be cancelled post the dispatch. You can feel free to reject the package when it reaches your doorstep.
– Masks are not returnable/replaceable for safety reasons.
– Refunds for returns related to size will be refunded into the TeesTheDay wallet as the size chart is already uploaded on each product page.
How will I get my refund ?
Refund will reflect as per below-mentioned timelines:
- Instant refund into TeesTheDay wallet for COD orders.
- NEFT refund process takes 72 hours.
- Payment Gateway refund process takes 7 to 9 working days excluding Saturdays/Sundays and Bank Holidays.